There would be a shipping charge on actuals
for each grocery order. The orders are shipped out by
Though we ship most our products internationally,
HotDishes has instituted a policy for the security
and safety of all our international customers. In order
to verify the billing information, including address,
payment method, etc., all international customers must
fax us a copy of the front and back of their credit
card, as well as a copy of their credit card statement.
This should clearly show their billing address, which
should match the address their items are being shipped
to. HotDishes will keep this information on file
for our customers' protection, so that no items can
be billed to the customer's card without their knowledge.
Please direct all faxes to 408-239-4800.
Though we ship most our products internationally, not
all products are available in all countries, and shipping
rates to those countries will vary. Please check the
final receipt to verify your shipping charges before
you approve your order. International customers are
responsible for any customs or duty fees levied by their
country. We have no control over these charges and cannot
predict where they will occur, as policies vary greatly
from nation to nation. If any packages are returned
back to HotDishes due to insufficient or wrong address
or unclaimed, customers are subject to pay a 25% restocking
fee on the merchandise. In the event of a reshipment
of the same order, customers will be responsible to
pay shipping charges for the reshipment.
Customers originating from Reunion, Mauritius &
Canada may be subject to pay extra shipping charges
in addition to the charges you may agree to pay while
finalizing the order, depending upon the shipping schedules
of UPS Worldwide Express. Some locations in Canada may
be subject to a minimum of $20 surcharge if shipping
method chosen is UPS Worldwide Express.
KITCHEN & APPLIANCES:
For appliances if found defective, please contact
customer service at HotDishes and instructions on how
to return the same will be given. Once the defective
goods are received back, a replacement will be sent
We are pleased to offer fine Indian magazines
to our customers at very competitive rates. Please note,
however, that for all magazine or newspaper orders,
once processed, subscriptions cannot be refunded or
canceled under any circumstances. There are absolutely
no conditions under which a refund or cancellation will
be granted. Address changes within the USA may still
be made at any time, however. Details regarding the
change of address, should be sent to email@example.com
We are proud to offer such shipping values
to our customers, especially when paired with our fast
delivery times. In most cases, your order will be processed
within 48 hours of your placing it. You can expect to
receive your order, on average, within 7 -15 business
days of processing the order. Shipping times may vary
depending on delivery address, delays in payment collection,
or product unavailability. Often, products will be shipped
separately from one another for added safety in transit,
so you may receive more than one delivery to your address.
Please remember that large items, such as appliances,
may take additional time and incur additional handling
charges to ensure their safe delivery. We care that
you receive your items in exceptional condition.
Please note that all items from each different department
on our site are sent separately. For instance if you
order from Fashion and Appliances section, these items
will be shipped separately from each section. The sole
exception to this is that all Entertainment items ARE
sent together. In other words, your DVDs and Audio CDs
from the same order will be sent in one shipment. Tracking
numbers for orders shipped via UPS take 24 business
hours to become active and for orders shipped via regular
mail tracking numbers become active between 3-4 business
Please note that the packages sent by USPS regular mail
takes anywhere between 7-15 business days to deliver.
Though USPS priority promises delivery within 2 business
days, there are times it might take more than 15-20
business days to deliver. In these cases, customers
are informed to wait for 1 month from the date of shipment
as there are chances that the packages might get delivered
within this period. In case the packages do not reach
even after 1 month of processing, customers are requested
to send in an email to firstname.lastname@example.org
informing the non-receipt of the parcels. This will
enable HotDishes to pursue this with it's third party
insurance company. Once the claim is accepted by the
insurance company, HotDishes will immediately reprocess
UPS does not deliver to PO Boxes, always provide a street
address for delivery.
We are obligated by law to charge Texas residents 8.25%
sales tax on most items, and Georgia residents 7% sales
tax on Ultra products only.
The United States Postal
Service and UPS each charge a penalty for incorrect
shipping addresses, wherein the address and zip code
do not match. The customer will, without exception,
bear the cost of any such penalties and/or fees, not
HotDishes.Please make sure your shipping address
All credits to be posted to a customer's credit
card account takes about 3 business days to be processed
by HotDishes. The corresponding bank of the customers
may take about 2 business days to actually post these
to the customer's accounts from the date HotDishes has
processed the credits. Customers can check these credits
in their next credit card statement.
As mentioned in the shipping time, HotDishes will hold
the order to be processed if there is a lack of merchandise
or otherwise. If customers wish to cancel an order,
they are required to intimate HotDishes either by email
or by speaking to a live customer
support representative. Please note voicemails cannot
be accepted for order cancellations. In the event of
not following these instructions by the customers, and
if packages are returned back to HotDishes due to this
reason, please note that there will be a restocking
fee of 25% and also the actual shipping charges incurred
by HotDishes to ship these will also be recovered from
the customer's credit card account. Hence kindly ensure
to have a written record of a cancellation request or
the live customer representative's name with whom the
cancellation request was made.
We take pride in sending you your instant pin
via email. For any Phone Cards questions, please refer
to our FAQ page. All phonecard customers qualified to
receive instant pins will receive their activation numbers
via email within 24 hours!
Once card has been issued, no refunds can be given.
Partial refunds are also not possible for unused portions
of cards. If you experience a problem with the service
of the Pre-paid calling card you have purchased, please
call the customer service number sent along with your
PIN via email.
Our rates are good 24 hours a day, 7 days a week, however
the carrier without prior notice may change these rates.
HotDishes makes every attempt to reflect the most
current rates on our site, but carriers may not always
make this possible.
SHIPPING GIFTS TO INDIA
We take great pride in being able to offer FREE SHIPPING
to our customers with family and friends back home.
To ensure the quickest confirmed delivery on all orders
to India, please be sure to include the COMPLETE postal
address with the correct PIN CODE. We cannot be responsible
for postal delays resulting from incomplete address
Also be aware that all shipments to any Girls College/School/Hostel
are placed at the customer's risk. If the school's warden
does not accept your package or it is refused for any
reason, HotDishes will under no circumstances issue
a refund or credit to the customer's account, nor shall
HotDishes attempt re-shipment of the same order.
For a special or preferred delivery date, the sender
must mention the delivery date in the gift message box
when placing their order. If the order does not contain
any delivery date, then it will be delivered at the
first opportunity, as soon as possible.