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Questions on Order Processing
01. How long does it take for my order to reach?
Please refer to our Fulfillment Policy for complete details.
02. How can I inquire about the status of my order?
You can track your order by logging into your account at www.hotdishes.com and click on "My Order".
Questions on Security
03. Is my credit card secure when I use it on your web site?

Questions on Payment
04. How can I open an account with Hotdishes.com?
05. Can I make a purchase by using my friend's/relative's credit card?
06. If I don't want to order on line, can I also place an order over the phone?
07. What is the difference between Billing Address and Shipping Address?
08. What type of credit cards do you accept?
09. Do you offer free shipping for all products?
10. Where do you deliver within India?
11. What is the guarantee/warranty period for your appliances?
12. How does the new online payment system work?
13. What are the reasons my credit card might be refused?
14. How do I correct the information that was incorrectly entered?
15. What happens if I do not correct the information?
16. What are the available payment options?
17. Will the online payment system work for International Orders as well?
18. What should I do if I need an item that is not listed on the website?
19. What happens if I receive a broken or a defective item from you?
20. How can I change the details of My Order?
21. How can I cancel my order?
23. Do you offer wholesale discounts for retail purposes?
24. How long will it take for you to respond to my question?
25. What can I do if the order is shipped but the shipping address provided is incorrect?
26. Can I add or remove a product from my order after the order is placed?
27. What happens if my order is lost in transit?
28. What is your return policy?
29. Do you deliver flowers/cakes to India, if we place an order in the US?
31. What to do if I forget my Password?
32. Can I phone or fax my order?
33. How do I feel sure that you have correctly registered the order placed?
34. Can I send some message with the gift?
35. How do I check the current status of my order?
36. How do I know that my gift has been shipped?
37. How do I contact you regarding my order?
38. Are there any hidden costs such as delivery charges, taxes etc.?
03. Our fortified security measures ensure that sensitive information (i.e. credit card number) is always protected. All your personal information is encrypted before it is transmitted over the Internet, which guarantees that your information is inaccessible to any third party. We use worldwide industry-standard SSL technology for this data encryption. We are registered with Verisign, a U.S.-based Net Authentication Agency, as a Verisign Secure Site.
04. After you add the items to your shopping cart, you can create your own account (using a name and password) and can then use the same account for future purchases.
05. No. Under no circumstances may you make a purchase by using your friend's/relative's credit card. The credit card must be in your name.
06. Yes. You can call us at 4085311342and place the order over the phone through one of our customer service representatives. Also, you could email the order details to us at info@hotdishes.com in order to place an order via an email.

07. Billing Address is the address where a customer gets his bills from the credit card company. Shipping address is the address where the customer wants to receive their shipment.
08. We accept Visa, Master card and American Express.
09. Please refer to our shipping rates for details.
10. The products are deliverable anywhere in India. For select products, serviceable areas are mentioned in the product description
11. For most of the appliances, it is one year The guarantee/warranty booklet comes along with the appliance.
12. The credit card information you enter into the order form will now be directly authorized by your bank or credit card company. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
13. Banks and credit card companies refuse authorization of credit cards for a specific number of reasons, including:
  • The credit card number entered is not a valid number (often the result of a type).

  • The credit card does not have enough credit balance left to pay for the order.

  • The billing address entered in the order form does not exactly match the address in your credit

  • card statement (also sometimes the result of a type).
    The expiration date of the credit card is not entered correctly (also sometimes the result of a type).
14. Simply go to Your Account and click on Edit User Profile, then make the necessary changes.
15. In this case, the system will not allow you to finalize the order, and it will never be processed.
16. You can make payment in 2 different ways: a) Pay using a credit card. In this case, your order will be processed as soon as we receive the order. b) Pay using a check or a money order. In this case, the order will be processed after we receive the check or the money order. The check must be made payable to www.hotdishes.com and sent to this address: HotDishes, 4075 evergreen village Sq suite  # 160,san jose, CA 95135
17. The online payment system will work for international orders.
18. Please send an email to info@hotdishes.com with your request. We will try to procure the requested item for you.
19. In such case, please contact our customer service immediately with your order number and wait for their instructions on how to get the item replaced. The complaint for a broken/defective item needs to be sent within 15 days of receipt of the merchandise.
20. You can make changes to your order till the time order is not shipped out. For this, you can contact our customer service on phone or via email. Once the order status is set as SENT/Despatched, no changes can be made to the order.
21. All cancellations will only be considered if the request is made before the order is shipped out. For canceling your order, please get in touch with our customer service on phone or via email.
22. We credit the refund amount directly to the customer's account. The process takes 1-2 days.
23. Yes, we do. Please send an email to info@hotdishes.com for any wholesale or a special order request.
24. We respond to queries within 72 business hours. Please know that only actual business hours of operation apply to our response time. For instance, if you send in a query to us on Friday evening at 7.p.m., our response time to you could take up to 72 business hours, which means you will receive a reply by the following Wednesday. In most, cases, your response will come sooner, though.
25. In this case, you can return the shipment back to our address (given on the website) but you'll be charged for reshipping.
26. No, you cannot, but you can call our customer service to help you in this case.
27. If a shipment is lost in transit, we wait for 15 days and then reprocess/reship the order.
28. As a rule, we have a NO RETURN policy. However, if any product received by the customer is defective, then we can either replace that product or give the credit of that amount to the customer. Please refer to our Return Policy for complete details.
29. Yes we do provide this service. We offer Same Day Delivery Service and Midnight Delivery Service for Flowers delivery in India. For all other flowers, we need a lead time of 3 working days to make the delivery.
30. Yes, it is possible. A customer can call the customer service to check the availability of a product.
31. Please send an email to service@hotdishes.com or click forgot password link to retrieve your password.
32. Yes, you can call our customer service to place a phone order 4085311342
33. You can log into your account and view your order details.
34. Yes, while placing an order, we provide you with that option
35. When you place an order with us, you need to create a username & password during the process. You can use the same to log in to your account to check your order status.
36. You receive an automated email confirmation as soon as your order is shipped.
37. To contact us, please click the link contact us
38. You will be able to view the total cost of your order when you reach the final invoice page while placing the order before you submit your credit card information
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